Privacy Policy

Information We Collect

We directly collect personal information such as your name, phone number, email address, name of your business, and the address of your business or of the property in question. We may also ask for your job title and the details of your enquiry. 

We also ask for information regarding the type of building or workplace you supervise, the services you require, and the evacuation diagrams or fire evacuation plans you have. We may also ask for emergency procedure manuals and other related documents you may want to share with us. 

We may also ask for the details of your building, including the number of levels and the type of tenancy. Also, the type of access your building has, the use of the building, and the fire safety documentation you require and the urgency with which you require it. We only ask for information that helps us to serve you better. 

How We Collect Information

Your personal information is gained when you fill out a website form, request a quote, call, email, book a service, or communicate with us in any way. This information is also gained from discussions, reviews and planning of a given project, and during the delivery of a service. 

When you use our website, some information is gained automatically. This information may be your IP address, type of browser, type of device, pages you visit, time spent on the website, your source of referral, and general data about how you use the website. This information is important when improving the website since it shows us how users interact with the website. 

How We Use Your Information

The personal information you provide us with is used solely for the purpose of our business and the services we provide. This means we can respond to your queries, create and send you a quote, book a site visit, create and send a fire evacuation plan, create evacuation diagrams, create and send emergency procedure manuals, respond to training queries, and more project-related communications. 

Your information may also be used for the purposes of responding to queries and service requests, business-related record keeping, website improvements, and other normal business operations. Your personal information may also be used for the purposes of sending you a business-related communication, or the request you inquired about. Your personal information will not be used in unrelated business matters. 

Website Forms and Enquiries 

We collect information from the forms you fill out on our website. This can include your contact information, the location of your site, the type of building, your service request, and your message. Don’t submit sensitive personal information unless those details are necessary for your request. 

We tend to the information in the forms so that we can better understand what your request is and how we should respond to it. For instance, if you request a quote for an evacuation diagram, we may consider the details of your site to understand the likely scope of the work. If you include any documents or floor plans that are in your possession, we will use these to review and/or prepare the service you requested. 

Cookies and Analytics 

We may employ cookies and other tracking technologies to enhance site functionality and user experience and to analyse site traffic. Cookies are tiny data files stored on your device when you access a site. They retain user preferences, analyse page traffic, and track visitor navigation. 

We may utilise certain analytical instruments to collect information about overall site usage. This information typically consists of data about which pages you visited, how long you were on the site, what type of browser you were using, and which region you were accessing the site from. Analysis data is typically a synthesis and is not personally identifiable. You may remove cookies or refuse to accept cookies in your browser settings, but some sections of the site may not function correctly in the absence of cookies. 

For more information, please see our Cookie Notice. 

Disclosure of Personal Information 

To help us run our business effectively and provide the best quality services and support to you, we may need to share your personal information with our staff and service partners, including contractors, business and IT consultants, website and email service hosts, as well as our payment and accounting service providers. 

We may also need to share your personal information with third parties if the law requires us to or if we need to assert or defend our legal rights. We do not sell your personal information to third parties. 

Some of our service partners may process or store information outside of Australia. When this happens, we only partner with service providers who we believe handle information with care and take appropriate security measures. 

Data Security

We take reasonable measures to keep your information safe. This may include secure digital information storage, access controls, password protection, staff procedures, and restricting information access to staff who require the information to fulfil specific business functions. 

There are limitations to the security of websites, email, and other online systems. We take reasonable measures to secure your information, but we cannot guarantee information sent over the internet is secure. We appreciate you letting us know as soon as possible of any concerns with the security of your information. 

Data Retention 

We retain personal data for as long as we consider it necessary for the primary reason(s) it was obtained. This includes, but is not limited to, the maintenance of customer service support, the maintenance of business and service history records, the maintenance of legal records to manage potential business legal disputes, and servicing other therapeutic/intervention-related business activities we may engage in with you. 

When personal information no longer fulfils the primary reason(s) it was obtained, we de-identify or securely destroy the information if we no longer have a legal or business requirement to retain the information. 

Access and Correction 

You can ask us what personal data about you we have, and you can ask us to delete or update that data if you think it’s wrong, incomplete, or if the data we have is too old. We may have to confirm who you are before we can do either of the requests. 

We may take some time to respond to requests. There may be scenarios where we cannot fulfil a request and may have to deny it. Examples of where we may deny a request would be if fulfilling the request would breach someone else’s privacy, would breach a confidentiality obligation, or would be a legal violation. If we are legally and practically allowed to, we may explain a request denial. 

Direct Marketing

We may contact you to update you on our services or the areas you have inquired about. We may send you marketing communications, but you may opt out of any marketing communications by sending us a message or selecting the opt-out option if it is available in the communication. 

We do not use your personal data to expand our marketing efforts in an unrelated way. 

Complaints 

If you are concerned about the handling of your personal information, we ask that you let us know, so we may have the opportunity to consider and respond to your concern. To ensure that we are able to deal with the issue, please include as much information as you can. 

We will respond to your concern in a timely fashion. If you are not satisfied with the outcome, you are able to escalate your concern to the appropriate privacy regulator in Australia. 

Changes to This Privacy Policy 

From time to time, we will amend our Privacy Policy to address changes in our business, our website, and our services, as well as our legal obligations and our privacy practices. The most up-to-date version will always be available on this website and will have a new date for this policy. 

We recommend that visitors of our website review this page regularly to keep current on our handling of personal information.