Terms & Conditions

Using This Website 

You may only use this website for legal purposes. You may not use this website in a way that violates the law, disrupts the website, damages our services, or otherwise negatively impacts the website and its users. 

You may not attempt to gain access to restricted areas of the website, its associated services, or our other systems. You may not cause harm to the website by introducing viruses, malware, spam, or other messages and/or materials that are malicious and/or harmful. 

If you are misusing the website, or if we otherwise believe your usage of the website may negatively impact its security or integrity, we may restrict your access to the website. 

General Information Only

The information on this website is provided for general information purposes only. It is intended to help visitors understand fire evacuation planning, evacuation diagrams, emergency procedure manuals, fire warden training, and related fire safety documentation. 

The information on this website is not legal advice, building certification advice, engineering advice, compliance certification, or a complete assessment of your site. You should not rely on website content alone to determine your legal, safety, or compliance obligations. 

Every building, workplace, tenancy, strata property, school, healthcare site, warehouse, or industrial facility may have different requirements. Those requirements may depend on the building layout, occupancy, use, fire safety measures, risk profile, and applicable laws or standards. You should seek site-specific advice before making decisions about emergency planning or fire safety documentation. 

Quotes and Service Enquiries

You may submit an enquiry or request a quote through this website, by phone, or by email. When you submit an enquiry, you are responsible for providing accurate and complete information. This may include your name, contact details, site address, building type, number of levels, existing documents, urgency, and the services you require. 

A quote is based on the information available to us at the time it is prepared. If the information you provide is incomplete, inaccurate, or later changes, the scope, timing, or price of the work may also change. 

Submitting an enquiry does not create a binding agreement for services. A service agreement is only formed when we confirm the scope of work and you accept the quote or proposal in the manner requested by us. 

We may decline an enquiry or quote request at our discretion, including where the request is outside our service area, outside our scope of work, or where we do not have enough information to provide a proper response. 

Services and Site-Specific Work 

Where we provide services, the details of those services will be set out in the relevant quote, proposal, invoice, or written communication. Services may include fire evacuation plans, evacuation diagrams, emergency procedure manuals, emergency management plans, fire warden training, or related support. 

Any documents prepared by us are based on the information made available to us, including floor plans, site details, client instructions, photographs, existing documents, or observations made during a site review where applicable. 

You are responsible for reviewing draft documents and telling us if any information is incorrect, incomplete, outdated, or does not match the site. This includes room names, exit routes, assembly areas, equipment locations, staff roles, contact details, and building layout details. 

Compliance Information 

We may refer to Australian standards, WHS duties, AS 3745-2010, BCA/NCC considerations, AFSS documentation, or other fire safety topics on this website. These references are provided as general information only. 

Nothing on this website should be taken as a guarantee that your building, workplace, or facility is compliant with all legal, regulatory, insurance, fire safety, or building requirements. Compliance depends on the specific site and should be assessed with reference to current laws, standards, approvals, building conditions, and professional advice. 

Our services are intended to support emergency planning and documentation. They do not replace the need for legal advice, regulatory advice, building certification, fire engineering advice, or other specialist advice where required. 

Australian Consumer Law 

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot be excluded under the Australian Consumer Law or any other applicable law. 

Where any law implies a guarantee, condition, or warranty into these Terms & Conditions and prevents us from excluding it, our liability will be limited to the extent permitted by law. 

Intellectual Property 

All content on this website, including text, graphics, page layouts, images, logos, icons, downloads, and other material, is owned by us or used with permission, unless stated otherwise. 

You may view and print website content for personal or internal business use only. You must not copy, reproduce, modify, publish, distribute, sell, or use website content for commercial purposes without our written permission. 

Any documents, diagrams, manuals, plans, templates, or materials prepared by us remain subject to copyright and intellectual property rights. Unless agreed otherwise in writing, you may use the final documents we prepare for the site and purpose for which they were supplied. You must not reuse, alter, resell, or reproduce those materials for other sites or third parties without written permission. 

External Links 

This website may contain links to third-party websites or resources. These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, availability, security, or privacy practices. 

The inclusion of a link does not mean we endorse the third-party website, business, product, service, or information. You access third-party websites at your own risk and should review their terms and privacy policies. 

Website Availability and Accuracy 

We aim to keep the website available and up to date, but we do not guarantee that it will always be available, uninterrupted, secure, or free from errors. We may update, remove, suspend, or change website content at any time without notice. 

While we take reasonable care when preparing website content, we do not guarantee that all information is complete, current, or suitable for your specific circumstances. You should contact us directly if you need advice about your building, workplace, or service request. 

Limitation of Liability 

To the maximum extent permitted by law, we are not liable for any loss, damage, cost, expense, interruption, or claim arising from your use of this website or reliance on general information contained on this website. 

This includes, but is not limited to, loss arising from website errors, outdated information, technical issues, third-party links, unauthorised access, delays, or decisions made based on general website content. 

Nothing in these Terms & Conditions limits liability that cannot be limited under applicable law. 

Privacy 

We handle personal information in accordance with our Privacy Policy. When you submit an enquiry, request a quote, contact us, or use this website, we may collect and use personal information as described in that policy. 

Please read our Privacy Policy for more information about how we collect, use, disclose, store, and protect personal information. 

Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this website with a revised “Last updated” date. 

By continuing to use this website after changes are posted, you accept the updated Terms & Conditions. We recommend reviewing this page periodically. 

Governing Law 

These Terms & Conditions are governed by the laws of New South Wales, Australia. By using this website, you agree that any dispute relating to these Terms & Conditions or your use of this website will be dealt with under the laws of New South Wales, subject to any rights you may have under applicable Australian law.